The Tyrolean Hideaway-1285TL-Guest Comments

Hi Jason/Jamie/Flip,

In would like to pass along our gratitude for how our reservation was handled. When we arrived at the property on Pioneer Trail the neighbors had taken all of the driveway as well as any available street parking. I called the number on my reservation and Flip Walker answered the phone, assuring me he would be there in 7 minutes. And he was! He tried to contact the neighbors but no luck. We were lead back to your office and offered our selection of properties that were available-whether they were an upgrade or not.

Flip was professional, compassionate and kept apologizing to us-although it was obvious the situation was outside of his control. He moved us (and our friends) to a fabulous alternative on Timber Lane andTHEN called us after our stay to ensure everything was to our satisfaction.

We are SO impressed with the customer service we received-it is so rare to find an organization willing to “do the right thing” anymore. Flip is an asset to Pinnacle Lake Tahoe Getaways and his dedication to the customer will keep us using your services anytime we are in Lake Tahoe!

Thank you very much.

Will and Karri E