3324 Pine Hill-The High Sierra-Guest Comments

7/15/08

Dear Flip,

I’d like to thank you for helping me when I lost my earrings at your Lake Tahoe vacation rental-The high Sierra. Your time and effort are appreciated! Looking forward to staying again next summer!
Sincerely,

Cindy S

The Tyrolean Hideaway-1285TL-Guest Comments

Hi Jason/Jamie/Flip,

In would like to pass along our gratitude for how our reservation was handled. When we arrived at the property on Pioneer Trail the neighbors had taken all of the driveway as well as any available street parking. I called the number on my reservation and Flip Walker answered the phone, assuring me he would be there in 7 minutes. And he was! He tried to contact the neighbors but no luck. We were lead back to your office and offered our selection of properties that were available-whether they were an upgrade or not.

Flip was professional, compassionate and kept apologizing to us-although it was obvious the situation was outside of his control. He moved us (and our friends) to a fabulous alternative on Timber Lane andTHEN called us after our stay to ensure everything was to our satisfaction.

We are SO impressed with the customer service we received-it is so rare to find an organization willing to “do the right thing” anymore. Flip is an asset to Pinnacle Lake Tahoe Getaways and his dedication to the customer will keep us using your services anytime we are in Lake Tahoe!

Thank you very much.

Will and Karri E

The Heavenly Valley Chalet 3821R-Guest Comments

7/21/08

Good morning! I wanted to thank you all for a great experience at the Tahoe cabin 3821R. I hope we left everything to your satisfaction. We look forward to working with your company in the future.

Best Regards,

David G.

Lake Tahoe Vacation Rental-3721PT-Guest Comments

6/9/08

Hello,

Just wanted to send you a note letting you know my sisters and I had a wonderful time at the condo, 3721PT, and that your establishment was great to deal with. Have a fabulous day!!

Lorrie W.